Refund and Returns Policy

Prime Purity USA
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
primepurityusa.com | Info@primepurityusa.com

Overview

Research Chemical Products

Effective Date: 07/14/2026

ALL SALES ARE FINAL ONCE SHIPPED

IMPORTANT: Due to the temperature-sensitive and stability-controlled nature of research chemicals, all sales are final once shipped. Prime Purity USA cannot accept returns or exchanges of products that have left our facility, as we cannot verify that proper storage conditions have been maintained during return transit. This policy protects both Prime Purity USA and our customers by ensuring product integrity.

Order Cancellations

Order cancellations are accepted only prior to shipment. Once an order has entered fulfillment or has been tendered to a carrier, it cannot be canceled or modified. To request cancellation before shipment, contact [COMPANY EMAIL] immediately with your order number. We will confirm eligibility. Orders canceled before shipment receive a full refund to the original payment method within five (5) to ten (10) business days. A $25 processing fee may be deducted to offset fulfillment preparation costs.

The Prime Purity USA Quality Guarantee

Prime Purity USA stands behind the purity and accuracy of every product. If you independently have a Prime Purity USA product tested by an accredited, HPLC-certified third-party laboratory, and the resulting Certificate of Analysis demonstrates a purity level below the percentage stated on the product COA or a quantity variance greater than 10% from the labeled amount, we will:

Issue a full refund of the product cost and initial shipping fees, OR replace the product, OR issue store credit (at Prime Purity USA’s sole option).
Reimburse the reasonable costs of the third-party laboratory testing.

Verification Requirement: To process a claim under this guarantee, Prime Purity USA must be able to verify the test results directly with the testing laboratory facility. Anecdotal or subjective reports cannot be processed.

Dosage Understanding: This guarantee applies to the active component as scientifically established. Researchers are responsible for understanding the yield of specific salt compounds (e.g., a peptide salt yielding a different amount of pure active peptide).

Manufacturing Defects

Prime Purity USA stands behind the quality of its products. If you believe you have received a product with a manufacturing defect, meaning the product fails to conform to the specifications stated in the Certificate of Analysis (COA) at the time of shipment, you must notify us in writing within fourteen (14) days of receipt.

To report a suspected defect, email info@primepurityusa.com with: (a) your order number; (b) the product name and lot/batch number; (c) a description of the suspected defect; and (d) any supporting documentation, photographs, or independent testing results. Prime Purity USA will review your claim and, if a defect is confirmed, will replace the product or issue a refund at its sole option.

Shipping Damage

If your order arrives visibly damaged or with compromised packaging: (a) photograph the damage before opening or discarding any packaging (including exterior shipping carton and internal packaging); (b) notify us within forty-eight (48) hours of delivery at info@primepurityusa.com; and (c) retain all packaging materials. Prime Purity USA will replace or refund at its sole option.

Missing Items

Prime Purity USA maintains rigorous fulfillment verification and photographic documentation for every order prior to dispatch. If your shipment is incomplete, contact [COMPANY EMAIL] within three (3) business days of delivery with your order number and the specific item details. If our records confirm an item was omitted, we will promptly ship the missing product at no additional cost.

Incorrect Items

If you receive a product that does not match your order, contact info@primepurityusa.com within seven (7) days of receipt with your order number and description. Prime Purity USA will ship the correct product and provide a prepaid return label for the incorrect item.

Lost Shipments

Prime Purity USA requires a 10-business-day waiting period from the date of carrier pickup before a package can be officially classified as lost and an insurance claim initiated. If tracking shows a package as delivered but you have not received it, please contact the carrier directly and file a claim. Shipping protection does not extend to packages confirmed as “Delivered” by the carrier.

Non-Returnable Items

Products that have been opened, reconstituted, or partially used.
Products where the seal has been broken or tampered with.
Products returned without prior written authorization from Prime Purity USA.
Products for which the Purchaser cannot provide proof of purchase.
Products returned more than fourteen (14) days after delivery (except under the Quality Guarantee).

Refund Processing

Refunds are issued only for: (a) orders canceled prior to shipment; (b) verified manufacturing defects; (c) verified shipping errors attributable to Prime Purity USA; or (d) verified Quality Guarantee claims. Refunds are not available for change of mind, ordering errors, or products improperly stored after delivery. Approved refunds will be issued to the original payment method within five (5) to ten (10) business days. Shipping costs are non-refundable except for Prime Purity USA errors or Quality Guarantee claims.

Chargeback Policy

Prime Purity USA encourages Purchasers to contact info@primepurityusa.com to resolve any issues before contacting their financial institution. Filing a chargeback without first attempting resolution through Prime Purity USA violates these terms. Any account associated with an unauthorized chargeback will be permanently banned. Prime Purity USA will provide the financial institution with complete order history, shipping records, fulfillment verification photographs, and checkout attestation records as evidence. Should a chargeback be resolved in favor of Prime Purity USA, a $35 administrative fee will be applied.

Storage Requirements

Products must be stored in accordance with the specifications provided on the label and Certificate of Analysis. Failure to maintain proper storage conditions may result in product degradation. Prime Purity USA bears no responsibility for products improperly stored after delivery, and claims based on degradation due to improper storage will not be honored.

Shipping

Prime Purity USA ships within the United States only. Products are shipped with appropriate temperature controls when required. Risk of loss and title pass to Purchaser upon delivery to the carrier. Prime Purity USA is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

Regulatory Status

Products are labeled “For Research Use Only” and are not FDA-approved for any indication. Prime Purity USA is solely a supplier of research chemicals and is not a 503A or 503B compounding facility. The regulatory landscape for research chemicals is subject to change. Purchasers are responsible for compliance with all applicable laws.

Policy Changes

Prime Purity USA reserves the right to modify this policy at any time. Changes will be effective upon posting to the Website. The policy in effect at the time of your order will govern that transaction.